General Information Page


default Application for New Water/Sewer Customer

 

pdf Leak/High Billing Adjustment Application (199 KB)


As of September 18, 2012, any new customer who opens a water and/or sewer account in his/her name and is not the property owner will be required to pay a security deposit before the account will be created. Please see the application for more information. This new policy is in accordance with Virginia State Code §15.2-2119 and HB 567.

 

pdf CCSA Rules and Regulations 02-21-17 (634 KB)

 

  pdf VDH_Notice_of_Violation_6_27_2016 (50 KB)


Water Quality Reports (CCR Reports)

pdf 2015 Water Quality Report (294 KB)

2014 Water Quality Report

2013 Water Quality Report

2012 Water Quality Report

2011 Water Quality Report

2010 Water Quality Report




The Clarke County Sanitary Authority is a governmental corporation created by the Clarke County Board of Supervisors in January 1988. The purpose of the Authority is to provide water and wastewater service to the residents of Boyce, Millwood, and the Waterloo Commercial district. Exclusive Sewer Service areas define those properties that may be connected to the sewer system. Sewage waste is processed at the Boyce Sewage Treatment Facility.

The public water supply is Prospect Hill Spring. Water service is provided to the residents of Boyce, Millwood, White Post, and the Waterloo Commercial District. General water line location information is avaible in map form.

Contact Information

Mike Legge
Administrator
Voice: (540) 955-5185
Fax: (540) 955-0456
This email address is being protected from spambots. You need JavaScript enabled to view it.
Inboden Environmental Services
System maintenance, service provider
(800) 648-1010 This email address is being protected from spambots. You need JavaScript enabled to view it.
Inboden Environmental Services
Emergencies only
(540) 325-0748  
Boyce Wastewater Treatment Plant (540) 837-2940  

 

Call Before Digging

  • Customers are asked to call Inboden Environmental Services (1-800-648-1010) before beginning any excavating project. The CCSA, at its own expense, will have Inboden Environmental Services mark the location of water and sewer mains for the purpose of protecting its distribution and collection systems during construction. Written request of a property owner to perform markings shall be delivered with reasonable notice to authorized personnel. Such markings may, however, be approximate, and may not be complete or accurate. Responsibility for damage to mains will remain the responsibility of the property owner regardless of the location of the markings.
  • Markings of customer laterals must be arranged with a qualified plumber.
  • Customers are also encouraged to call Miss Utility before beginning any excavating project in order to ensure that all telephone and cable lines have been marked.

 

Rates and Fees

Schedule A - Usage Charges, Effective January 2017 Billing

 

TABLE I
Unit
Rate
Residential and Commercial Water Base Charge (Minimum Base Rate)-2 months 1,000 gallons or less for two months
$11.73
Residential and Commerical Surcharge Each 10 gallons over the Base Amount             $0.1173

 

TABLE II
Unit
Rate
Residential Sewer Base Charge (Minimum Base Rate)-2 months 9,000 gallons or less for two months $108.33
Residential Sewer Surcharge Each 10 gallons over the Residential Base Amount $0.1381
Commercial Sewer Base Charge (Minimum Base Rate)-2 months 12,000 gallons or less for two months $191.16
Commercial Sewer Surcharge Each 10 gallons over the Commercial Base Amount $0.1381


*Note: The CCSA currently bills customers every two months. Bills are typically mailed out during the months of January, March, May, July, September, and November.

Schedule B - Availability and Meter Fees, Effective July 1, 2006


A single family dwelling, town-home, or apartment shall be assessed a Water Availability Fee of $13,800 per unit and a Sewer Availability Fee of $16,200.00 per unit. Duplexes shall be assessed a water availability fee of $27,600.00 and a sewer availability fee of $32,400.00. Multi-family units shall be assessed a water availability fee of $13,800.00 per unit and a sewer availability fee of $16,200.00 per unit. All other commercial, industrial and mixed-use users shall be assessed a fee based upon the Projected Average Daily Flow in gallons per day (gpd) in accordance with the schedule below. All flow projections shall be computed in accordance with the Virginia Department of Health Waterworks Regulations (12VAC5-590-690). Average daily flow and peak hourly flow calculations shall be provided to the Clarke County Sanitary Authority for review.

Projected Average
Daily Flow (gpd)
Water Availability
Fee
  Projected Average
Daily Flow (gpd)
Sewer Availability
Fee
1 to 375 $20,700.00   1 to 300 $24,300.00
376 to 500 $27,600.00   301 to 400 $32,400.00
501 to 625 $34,500.00   401 to 500 $40,500.00
626 to 750 $41,400.00   501 to 600 $48,600.00
751 to 875 $48,300.00   601 to 700 $56,700.00
876 to 1000 $55,200.00   701 to 800 $64,800.00
1,001 to 1,250 $69,000.00   801 to 1,000 $81,000.00
1,251 to 1,500 $82,800.00   1,001 to 1,200 $97,200.00
1,501 to 1,750 $96,600.00   1,201 to 1,400 $113,400.00
1,751 to 2,000 $110,400.00   1,401 to 1,600 $129,600.00
2,001 to 2,250 $124,200.00   1,601 to 1,800 $145,800.00
2,251 to 2,500 $138,000.00   1,801 to 2,000 $162,000.00
2,501 to 3,125 $172,500.00   2,001 to 2,500 $202,500.00
3,126 to 3,750 $207,000.00   2,501 to 3,000 $243,000.00
3,751 to 5,000 $276,000.00   3,001 to 4,000 $324,000.00
5,001 to 6,250 $345,000.00   4,001 to 5,000 $405,000.00
6,251 to 7,500 $414,000.00   5,001 to 6,000 $486,000.00
7,501 to 8,750 $483,000.00   6,001 to 7,000 $567,000.00
8,751 to 10,000 $552,000.00   7,001 to 8,000 $648,000.00
10,001 to 12,500 $690,000.00   8,001 to 10,000 $810,000.00
12,501 to 15,000 $828,000.00   10,001 to 12,000 $972,000.00
15,001 to 17,500 $966,000.00   12,001 to 14,000 $1,134,000.00
17,501 to 20,000 $1,104,000.00   14,001 to 16,000 $1,296,000.00
20,001 to 22,500 $1,242,000.00   16,001 to 18,000 $1,458,000.00
22,501 to 25,000 $1,380,000.00   18,001 to 20,000 $1,620,000.00
      20,001 to 22,500 $1,822,500.00
      22,501 to 25,000 $2,025,000.00


Water Meter Fees:


Meter Size

Meter Fee
5/8" $200
¾" $250
1" $300
1.5" $500
2" $700
> 2" Custom calculation

 

Schedule C - Miscellaneous Charges

Type
Rate
New Connection Account Fee $50 for each sewer and water connection
New Customer Account Fee $50 for water and/or sewer
Transfer Account Charge $50 for water and/or sewer
Administrative-Processing Termination Fee (charged when termination notice is sent, even if service is not actually terminated) $25
Termination Fee (charged when termination is scheduled or completed) $50
Meter Test $50
Returned Check Fee $25
Fire Hydrant Fee $50 annually
Sprinkler Fee $50 annually
Fire Flow Test $50
Late Fee 10% of past due amount
Service to Customer Lines Actual cost to Authority, plus 10% of that cost
Engineering & Inspection Service Actual cost to Authority, plus 10% of that cost
Grinder Pump Obstruction Fee No less than $500, plus the actual costs associated with repairing the grinder pump. Every recurring violation by the same customer will result in a doubling of the previous fine.

 


 

Where to Pay Bills

Payment may be mailed to P. O. Box 327, Berryville, Virginia 22611 or made in person at the Clarke County Treasurer’s Office in Berryville or at the Bank of Clarke County. 

Payments can be made over the phone by contacting the Clarke County Treasurer's Office at (540) 955-5160.  Convenience fees may apply when paying over the phone.

Invoices

  • Bills for sewer, water, and/or other services are mailed on a single customer invoice every other month.
  • Both water and sewer service bills are based on water consumption shown by an actual meter reading.
  • Adjustments to sewer charges will not be made for outside use of water such as pools, lawns, and gardens.

Past Due Accounts

  • A penalty charge will be applied to payments received after close of business on the due date shown on the bill. · Bills are overdue 30 days past the due date on the bill. Overdue accounts are sent a cut off notice, giving the date the service will be discontinued unless the bill is paid in full.
  • An administrative-processing termination fee becomes due and payable at the time this notice is sent, even if service is not physically cut off. If the service is terminated, a termination/reconnection fee is added to the customer’s account. The total balance including all termination fees must be paid in full before the service will be reactivated.
  • Partial payments do not automatically suspend an action by the Authority to discontinue service. The Authority is not responsible for bills, notices, or payments not received after posting in the U.S. Postal System.

     

  • The due date on the bill is for new charges only nad does not provide additional time to pay past due amounts.

Billing Adjustment for Leaks

  • No abatement shall be made for leaks or for water wasted by improper or damaged service pipes or fixtures belonging to the customer, except, however, in the case of an underground leak, an adjustment may be made of fifty percent of the water service charge and one-hundred percent of the sewer service charge of the amount in excess in a bill due to this cause, based on an average of the previous three consecutive-like periodic bills provided the customer promptly and properly repairs such leak when detected. The Authority will have the final determination as to the amount of water lost by the leak. Bills will not be adjusted for more than two billing cycles.

     

  •  Before the CCSA will consider a billing adjustment, the customer must forward a copy of the receipt. The receipt should show the customer’s name and service address, when the repair was made, a brief description of the repair, and the name of the contractor who made the repair.

 

New Connections: Reserved Capacity

If the request for a new connection is for a single dwelling residential home, the Authority Administrative Office will determine if the property is in an approved service area and if the requested capacity for service is available. Soon thereafter, the Administrative Office will notify the owner/representative if the request has been approved or rejected.

If reserved residential capacity is approved, the Authority will inform the owner/representative that reserved non-transferable capacity is reserved for a period of one year.

For all other applications, the Authority will consider the request at its next scheduled Board Meeting. In the event that capacity cannot be confirmed, the application will be held on file pending a capacity decision and service availability date.

If capacity for commercial and/or industrial use is available, the Authority will inform the owner/representative that requested capacity could be reserved for a specific time period with a non-refundable deposit. The CCSA Board would determine the amount of the deposit. Note that all reserved capacity is non-transferable unless the customer has written approval from the CCSA Board.

Please note that other approvals/permits may need to be obtained from the Clarke County Zoning and Building Departments.

New Connections: Site Plans

Site plans for all new commercial connections and/or any residential connection with a proposed flow of over 375 gallons per day shall be submitted to and approved by the Authority and its designated Engineer. Developer/Owner shall reimburse the Authority actual review costs plus an administrative fee of 10% of review costs.

New Connections: Installation

The property owner is responsible for hiring and paying a contractor to install all materials (excluding water meter) needed for the water/sewer connection. The installation shall be done in accordance with plans and specifications approved by the Authority, which are available at Authority offices.

The cost of this work, including inspection costs, shall be borne by the owner. This installation shall become the property of the Authority. The Authority will be responsible for maintaining the section of the water line that runs from the main to the meter and the meter itself. The customer will be responsible for maintaining the section of water line that runs from the meter to the home/building. In regards to sewer lines, the Authority will be responsible for maintaining the section of the sewer line that runs from the main to the property line. The customer will be responsible for maintaining the section of the sewer line that runs from the property line to the home/building.

New Connections: Availability Fees

At the time the water and/or sewer lines have been installed and connected to a building that has otherwise qualified for a Certificate of Occupancy, the owner or representative must pay the water and/or sewer availability fee that is being charged at that time before the respective service(s) will be activated. For commercial and industrial customers requesting more than 1,000 gallons per day of water/sewer usage, the owner or developer shall pay the difference between the deposit previously paid and the water and/or sewer availability fee rate that is being charged at that time.

A copy of a Certificate of Occupancy must be forwarded to the CCSA Administrative Office within 30 days after receipt of the availability fee for the application to be valid and the payment to be considered paid in full. If the Certificate of Occupancy is not issued within 30 days after the availability fee payment is paid, the owner/developer must pay the difference, if any, between the rate that was in effect at the time the availability fee was paid and the rate that is in effect at the time the Certificate of Occupancy is issued.

The Clarke County Sanitary Authority reserves the right to charge additional availability fees when there is a substantial change in usage that causes the property to use more water and/or sewer than what was reserved at the time the original availability fee was paid or grandfathered.

The Clarke County Sanitary Authority will begin ownership of meters, grinder pumps, water lines from the main to the meter, and sewer lines from the main to the customer's property boundary, at the following times:

  • For subdivisions, one year after the last home in the subdivision has received its Certificate of Occupancy.
  • For commercial developments, one year after the entire commercial development has been completed and received its Certificate of Occupancy.
  • For apartment buildings and/or condominiums, one year after the entire complex has received its Certificate of Occupancy.
  • For separate residential dwellings, one year after the dwelling received a Certificate of Occupancy.

 

Grinder Pump Information for Millwood Sewer Customers

  • No customer should ever attempt to access or attempt to repair the grinder pump, grinder pump tank, electrical wires, control panel, or the sewer line from the grinder pump to the sewer main.
  • The grinder pump tank and lid are made of fiberglass. DO NOT DRIVE OVER THE LID.
  • In the event of a power failure, keep your water usage to a minimum.
  • If there is a grinder pump failure, an alarm horn and light will automatically turn on; alarms are located on the alarm/control panel mounted on the outside of your house. If the alarm is activated, you should:
  1. Discontinue water use to prevent overflow and sewage backup into your house.
  2. Turn off the audio alarm by depressing the button on the alarm/control panel.
  3. Wait fifteen (15) minutes before taking further action. A temporary high level of water will sometimes cause the alarm to go on. This situation may correct itself. The wet well will automatically be pumped down, and the light will go off.
  4. If fifteen (15) minutes have passed and the alarm light is still on, immediately call Inboden Environmental Services at 1-800-648-1010.
  5. Never attempt to open the tank cover or the electrical panel box.
  6. CCSA personnel, or a CCSA authorized technician are on duty twenty-four (24) hours a day, and will reset the alarm. Only your name, address, and phone number will be required to be given when reporting a failure. Water usages should be limited until the arrival of the service technician.

The following items are some, not all, examples of items that SHOULD NOT be placed down drains or toilets: Glass, Cloth, Metal, Plastic, Diapers, Seafood shells, Sanitary Napkins, Tampons, Hair Clippings, Explosives, Strong Chemicals, Gasoline, Antifreeze, Flammable Materials, Paint, Grease, Cooking Fat/Oil, Degreasing Solvent, Dust Siffers, Clorox wipes, Baby wipes, and Motor Oil. If the CCSA finds that a grinder pump is not functioning due to any of the aforementioned materials being discharged into the sewer system, the customer may be responsible for all associated repair costs to the grinder pump and may be charged a grinder pump obstruction fee in the amount not to exceed $500.00.

A customer cutting off electricity to the grinder pump and/or tampering with the grinder pump, without CCSA approval, will be responsible for all associated repair costs and may be fined.


 

Unauthorized discharge into sewer

The following items are some, not all, examples of items that SHOULD NOT be placed down drains or toilets: Glass, Cloth, Metal, Plastic, Diapers, Seafood shells, Sanitary Napkins, Tampons, Hair Clippings, Explosives, Strong Chemicals, Gasoline, Antifreeze, Flammable Materials, Paint, Grease, Cooking Fat/Oil, Degreasing Solvent, and Motor Oil.

  • Discharge of groundwater, rainwater, or any water that is not metered by the Authority, shall be deemed an unauthorized use of the system. This includes the connection of sump pumps, gutters, and storm water drains to the system. Any unauthorized use of the system is punishable by a fine up to one thousand dollars ($1,000.00). All discharges to the sanitary sewer shall be through an authorized and approved service connection to the sewer main and shall comply with all Sewer Use Ordinances found in the Code of Clarke County, Virginia.
  • No grease-cutting enzymes/chemicals shall be discharged into the sewer system. No materials and/or substances, which contain more than 100 milligrams per liter of non-biodegradable oils of mineral or petroleum origin, shall be discharged into the sewer system. Any person in violation may be responsible for any associated repair costs and may face a fine.

 

Prospect Hill Spring

 
phs.jpg.jpg


Prospect Hill Spring is the public water supply for approximately 400 households and businesses in the Town of Boyce, the Villages of Millwood and White Post, and the Waterloo commercial district.

The spring was permitted by the State Health Department as a public water supply in 1977.


The Boyce Wastewater Treatment Plant treats sewage for the exclusive sewage service areas in Millwood, Boyce, and the Waterloo Commercial District. Properties outside these exclusive areas are served by onsite sewage disposal systems regulated by the Health Department.


Documents

County Code Sections

Chapter 34   Enabling legislation
Exclusive Sewer Service Areas   Specific description of Sewer Service Areas
Sewer Use Ordinance   Regulations pertaining to sewer use

Service Area Maps

Select your area of interest to view maps depicting the water distribution system and exclusive sewer service areas.

More detailed maps depicting water and sewer availability for specific parcels is available from our Online mapping system .